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Every Dig Counts!

Every project that involves digging needs to be located before ground is broken.

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When anyone digs in Texas, whether planting a tree or digging the foundation of a skyscraper, there is a high probability of an underground utility line being within the site.

What's buried underground may surprise you.

Electricity

Most electrical lines in Texas are strung overhead along utility poles. Those are easy to spot and avoid.

Oil & Gas

Natural gas heats our buildings, fires our stoves and fireplaces and generates electricity.

Telecom

Telecom refers to any of our communication services, including telephone land lines, internet service and  cable TV. If you cut a telecom line,...

Water & Sewer

Water and sewer lines may sound like the least problematic of all the underground utilities. However, a broken water pipe can mean costly repairs,...

There's a whole world that lives beneath our feet, with infrastructure moving
the supplies we need to run our homes, hospitals and businesses

Focused. Quick. Accurate.

That's our team.

What to expect

when you contact                 

What does it mean to have your lines marked?

What do the marked lines mean for how I dig?

What information is required for a locate request?

When you contact Texas811 to have your lines marked, you are initiating a process that includes our contact center, utility locators and utility companies working together to prepare you for safe digging. 

The location of the lines indicate the approximate location of utility lines underground.  Approximate position because the exact location of the lines shift slightly as humidity causes the earth to shift.

You’ll need to provide the following information to request underground line markings for your work location/site.  If you cannot provide all of the information at this time, you may have to re-contact...

Nationally recognized damage prevention program

From urban to rural, we cover the entire state of Texas with unparalleled service and information.

Did you know...we process between 13,000 and 15,000 tickets every week day?

Locate your council by clicking on the map!

About

Helping You, the Public and Business Stay Safe Underground

When you need to know where underground utilities are located before you dig, contact Texas811.

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Know your marker flags

White

Proposed Excavation

Pink

Temporary Survey Markings

Green

Sewer and Drain Lines

Blue

Potable Water

Red

Electrical Power Lines, Cables, Conduit and Lighting Cables

Yellow

Gas, Oil, Steam, Petroleum or Gaseous Materials

Orange

Communications, Alarm or Signal Lines, Cables or Conduit

Purple

Irrigation and Slurry Lines, Reclaimed Water

FAQs

General

What is the one-call Process?


When you contact Texas811 to have your underground utilities marked, you are initiating a process that includes our contact center, utility locators and utility companies working together to prepare you for safe digging. Our contact center takes your information on the work you are planning to do and after identifying which utilities have lines near your worksite, we notify the utilities of your plan to dig. The utilities send locators to your worksite to physically mark the ground to identify the position of the underground utilities. The two business day, excluding holidays, wait between making the request and being able to dig allows the utility companies to travel to your worksite. Underground utilities may be marked with flags or paint on the ground.




What is Texas811’s role in the one-call process?


Texas811 is the link between your plans to dig and our member utility companies. Texas811 does not actually mark underground utilities. We notify utility companies of the planned excavation and they send locators to mark their underground utilities.




Who needs to contact Texas811?


Anyone who is planning on digging and breaking ground in Texas.




Why do I need to contact Texas811?


Texas811 creates a ticket that alerts the nearby utility companies to go to your worksite and mark where their underground utilities are located. This helps prevent unintended consequences from digging into an underground utility such as injury, damage to property, and service outages.





11880 Greenville Ave Suite 120      |      Dallas, TX 75243
 

(800) 344-8377

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Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.