Excavator

Texas811 makes it easy to request line locates
scroll
811 is a FREE service!
There is no cost to you to contact 811 to find out where your underground utility lines are.
By phone at 811.
​
Listen carefully to the recorded message,
many of your requests can be handled through the automated system before you reach a Damage Prevention Agent.

By using our Online Ticket Entry System, The Portal, which is available from the button on the top navigation bar or http://www.texas811.org/portal
​
If you are a homeowner, you can use the online Homeowner Portal.
The Portal is a program that walks homeowners through the process step-by-step program.

An Excavator is responsible for:
-
Requesting the one-call notification; it is not your client’s responsibility.
-
Immediately reporting the damage or exposure of any underground utility to the one-call center. If a gas line has been hit or damaged, you must also call 911.
-
Knowing and following the tolerance zones for digging around the locators’ markers.
-
Providing your client with the appropriate ticket or notification number prior to beginning work.
-
Requesting a line locate at least two business days, excluding weekends and holidays, before beginning work.
-
Providing accurate driving directions with distances and cardinal headings (North, South, East, West) when working in rural areas.
-
Confirming the response of the notified utilities before proceeding with any excavation.
-
Notifying the one-call center after determining that one or more utilities have not responded to a locate request.
-
Looking for utility signage at your work site and obeying instructions on those signs.
-
Following safe digging practices and maintaining equipment condition to ensure safety standards.