Texas811 makes it easy  to request line locates


811 is a FREE service!

There is no cost to you to contact 811 to find out where your underground utility lines are.

By phone at 811.

Listen carefully to the recorded message,

many of your requests can be handled through the automated system before you reach a Damage Prevention Agent.

By using our Online Ticket Entry System, The Portal, which is available from the button on the top navigation bar or  http://www.texas811.org/portal

If you are a homeowner, you can use the online Homeowner Portal.

The Portal is a program that walks homeowners through the process step-by-step program.

An Excavator is responsible for:


  • Requesting the one-call notification; it is not your client’s responsibility.

  • Immediately reporting the damage or exposure of any underground utility to the one-call center.  If a gas line has been hit or damaged, you must also call 911.

  • Knowing and following the tolerance zones for digging around the locators’ markers.  

  • Providing your client with the appropriate ticket or notification number prior to beginning work.

  • Requesting a line locate at least two business days, excluding weekends and holidays, before beginning work.

  • Providing accurate driving directions with distances and cardinal headings (North, South, East, West) when working in rural areas.

  • Confirming the response of the notified utilities before proceeding with any excavation.

  • Notifying the one-call center after determining that one or more utilities have not responded to a locate request.

  • Looking for utility signage at your work site and obeying instructions on those signs.

  • Following safe digging practices and maintaining equipment condition to ensure safety standards.

  • Look over the Pre-Excavation Checklist

  • Read the Texas811 Excavator Guide with Ch 18 and Ch 251.

1410 E. Renner Rd. Suite 100    |      Richardson, TX 75082

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Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.