Excavator
Texas811 makes it easy to request line locates
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811 is a FREE service!
There is no cost to you to contact 811 to find out where your underground utility lines are.
By phone at 811.
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Listen carefully to the recorded message,
many of your requests can be handled through the automated system before you reach a Damage Prevention Agent.
By using our Online Ticket Entry System, The Portal, which is available from the button on the top navigation bar or http://www.texas811.org/portal
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If you are a homeowner, you can use the online Homeowner Portal.
The Portal is a program that walks homeowners through the process step-by-step program.
Tolerance Zone/Margin
An Excavator is responsible for:
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Requesting the one-call notification; it is not your client’s responsibility.
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Immediately reporting the damage or exposure of any underground utility to the one-call center. If a gas line has been hit or damaged, you must also call 911.
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Knowing and following the tolerance zones for digging around the locators’ markers.
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Providing your client with the appropriate ticket or notification number prior to beginning work.
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Requesting a line locate at least two business days, excluding weekends and holidays, before beginning work.
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Providing accurate driving directions with distances and cardinal headings (North, South, East, West) when working in rural areas.
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Confirming the response of the notified utilities before proceeding with any excavation.
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Notifying the one-call center after determining that one or more utilities have not responded to a locate request.
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Looking for utility signage at your work site and obeying instructions on those signs.
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Following safe digging practices and maintaining equipment condition to ensure safety standards.