When anyone digs in Texas, whether planting a tree or digging the foundation of a skyscraper, there is a high probability of an underground utility line being within the dig site.  Hitting an underground utility line does more than interrupt utility service; it risks the safety of the person digging and the public. 


Texas law requires homeowners to contact 811 two business days (excluding weekends and holidays) before digging, even if you’re working in your own backyard. 

Homeowners should contact 811 when:

Building or repairing a fence

Planting a tree

Installing a sprinkler system

Any chore or maintenance that requires digging

If you are hiring a contractor to do the work for you, it is the contractor’s responsibility to contact 811 two business days prior to digging. You may want to make sure your contractor has notified 811 before the work begins by requesting the ticket or notification number.

811 is a FREE service!

There is no cost to you to contact 811 to find out where your underground utility lines are.

There are two ways to request to have your lines marked.

We'd love to hear from you

Both methods are free of charge and available 24/7/365.

By phone at 811.

Listen carefully to the recorded message.

You can use the online Homeowner Portal.

The Portal is a program that walks homeowners through the process step-by-step program.

Additional Resources

1410 E. Renner Rd. Suite 100    |      Richardson, TX 75082

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Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.