• Q:
    I cut a line. What do I do?
    • Contact “811” to get a “Digup” ticket processed. Visit http://webapps.rrc.state.tx.us/TPD/publicHomeAction.do to file a damage report with the RR Commission.

  • Q:
    I have my ticket number; I just need a copy of it. How do I obtain a copy of my ticket?
    • Please be advised that if you have your ticket number, there still is a fee for a copy of a ticket and it may take up to 72 hours to release the copy. Please contact 972-231-5497 for pricing information.

  • Q:
    I am a member with Texas811 and need assistance, who do I contact?
    • Please contact our Ombudsman at 972-231-5497 or by email at Buds@Texas811.org.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    How do I sign up for membership with Texas811?
    • If you would like to sign up for membership with Texas811, please email our Member Relationship Managers at MemberRelations@Texas811.org.

Homeowner

When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

Excavator

As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.

Utilities

Texas811 has more than 1,600 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.