• Q:
    I need to update a ticket.
    • You have a few ways to process tickets. The most efficient way is through our Member Portal. You can enter your ticket number and get your confirmation right away. Please visit https://txgc.texas811.org/geocall/portal/ to sign up. You may also contact “811” to get your ticket updated by an agent.

  • Q:
    What is a Ticket search?
    • A ticket search is used when a ticket number has been lost or misplaced. This only applies to a locate that has already been called in and a ticket number, or confirmation number has been received. It is the responsibility of the caller to retain the ticket number for future use.

  • Q:
    If I am with a company that is a Texas811 member, how do I obtain a login for ticket searches?
    • https://txgc.texas811.org/geocall/portal/

  • Q:
    I have my ticket number; I just need a copy of it. How do I obtain a copy of my ticket?
    • Please be advised that if you have your ticket number, there still is a fee for a copy of a ticket and it may take up to 72 hours to release the copy. Please contact 972-231-5497 for pricing information.

  • Q:
    I’m not a member, but I still need a ticket search. How do I request one?
    • Please be advised that there is a fee for a ticket search and the search will take up to 72 hours to complete. If you are interested in a paid ticket search, please contact 972-231-5497 for pricing information.

  • Q:
    What happens if I pay for the search, but no results are found?
    • You will be contacted and given the option to expand the search for an additional fee.

Homeowner

When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

Excavator

As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.

Utilities

Texas811 has more than 1,300 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.