• Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I cut a line. What do I do?
    • Contact “811” to get a “Digup” ticket processed. Visit http://webapps.rrc.state.tx.us/TPD/publicHomeAction.do to file a damage report with the RR Commission.

  • Q:
    I’m not a member, but I still need a ticket search. How do I request one?
    • Please be advised that there is a fee for a ticket search and the search will take up to 72 hours to complete. If you are interested in a paid ticket search, please contact 972-231-5497 for pricing information.

  • Q:
    What is a “Member”?
    • A Texas811 Member is a facility owner/operator that is notified by Texas811 when digging will take place near their underground facilities.

  • Q:
    What happens if I pay for the search, but no results are found?
    • You will be contacted and given the option to expand the search for an additional fee.


When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.


As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.


Texas811 has more than 1,600 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.