Services Available

One-Call
Notification

Texas811 operates the largest one-call notification center in the country with more than 1,700 utility and municipal members.  In 2017, Texas811 processed more than 3 million inbound requests resulting in more than 16 million outbound notifications.

For additional information, contact Member Services.

Spanish Language Services

Texas811 is a leader in Spanish-based 811 services.  We currently have over 40 bilingual agents and are active in the Spanish-speaking community.  Two of our Damage Prevention Managers are fluent in Spanish.  Much of our printed material is available in Spanish, as well as a Spanish Facebook page and web pages.  By implementing our Spanish outreach program, we achieved a 56% increase in Spanish locate requests in a single year.  Texas811 does not, and will never, outsource our Spanish services. 

Customized Solutions

Texas811 has been actively looking at what comes next.  We’ve seen the one-call industry develop in marvelous ways over the past 30+ years and we’ve spent a lot of time and resources to improve the process and save our members money on their overall locating expenses.

Customized Solutions cost saving and damage prevention programs include:

 

  • Secondary Research (Ticket Screening) reduces the number of “No Conflict” tickets sent to locators avoiding unnecessary locator expense.

  • Update Filtering reduces the number of Update tickets sent to locators when the line markings are still visible.

  • Damage Reduction through Analytics uses historical data to predetermine the risk of damages from a specific notification and enables intervention before damages occur.

 

For additional information, contact Member Services.

Damage Prevention

The one-call notification industry grew out of a need to protect underground utility facilities from accidental damage.  Texas811 considers our Damage Prevention Outreach and Education programs an integral part of the same objective.

For additional information, contact our Damage Prevention Managers.

Ticket Management

Powered by KorTerra

Find out how our partnership with KorTerra can benefit you.

For additional information, contact Member Services

Incident Manager

Incident Manager is a web-based application that makes the process of collecting information regarding underground facility damages quick and easy.  Features include:

  • Ability to consolidate all information needed for analysis and evidence in recovering the cost of a damage.

  • Stores temporary information in a quick and efficient manner including perishable data, witness interviews and damage descriptions.

  • Provides ability to sketch all aspects of the incident and upload photographs and video.

  • Handles multiple incidents simultaneously. 

 

For additional information, contact Member Services.

   Contact Us          Careers         Customized Solutions

Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.

(800) 344-8377

11880 Greenville Ave Suite 120      |      Dallas, TX 75243
 

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