Member Services

Texas811 is proud that more than 1,700 utility operators and municipalities have chosen membership with us to provide notifications of planned excavations near their underground lines and facilitation of their damage prevention outreach.

What is a Texas811 member?

A Texas811 member is a utility operator or municipality who chooses Texas811 to protect their underground infrastructure when someone is digging near their lines.

Who can be a member of Texas811?

All utility operators, both Class A and Class B, and municipalities in Texas are eligible for membership with Texas811.  As a non-profit corporation owned by our utility members, Texas811 is not a vendor. We operate as an extension of our members’ organizations.  Our mission is to keep their infrastructure and the people living around it safe.  No contract is required for Texas811 membership.

What comes with Texas811 membership?

Texas811 members have access to a wide range of services that go beyond one-call notifications as part of their membership including advanced programs designed to reduce members’ overall locating expenses, innovative and comprehensive damage prevention programs and an industry-respected ticket management software.

One-Call
Notification

Texas811 operates the largest one-call notification center in the country with more than 1,700 utility and municipal members.  In 2017, Texas811 processed more than 3 million inbound requests resulting in more than 16 million outbound notifications.

For additional information, contact Member Services.

Customized Solutions

Texas811 has been actively looking at what comes next.  We’ve seen the one-call industry develop in marvelous ways over the past 30+ years and we’ve spent a lot of time and resources to improve the process and save our members money on their overall locating expenses.

Customized Solutions cost saving and damage prevention programs include:

 

  • Secondary Research (Ticket Screening) reduces the number of “No Conflict” tickets sent to locators avoiding unnecessary locator expense.

  • Update Filtering reduces the number of Update tickets sent to locators when the line markings are still visible.

  • Damage Reduction through Analytics uses historical data to predetermine the risk of damages from a specific notification and enables intervention before damages occur.

 

For additional information, contact Member Services.

Damage Prevention

The one-call notification industry grew out of a need to protect underground utility facilities from accidental damage.  Texas811 considers our Damage Prevention Outreach and Education programs an integral part of the same objective.

For additional information, contact our Damage Prevention Managers.

Ticket Management

Powered by KorTerra

Find out how our partnership with KorTerra can benefit you.

For additional information, contact Member Services.

Incident Manager

Incident Manager is a web-based application that makes the process of collecting information regarding underground facility damages quick and easy.  Features include:

  • Ability to consolidate all information needed for analysis and evidence in recovering the cost of a damage.

  • Stores temporary information in a quick and efficient manner including perishable data, witness interviews and damage descriptions.

  • Provides ability to sketch all aspects of the incident and upload photographs and video.

  • Handles multiple incidents simultaneously. 

 

For additional information, contact Member Services.

Interested in becoming a member? For more information, contact Member Services.

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Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.

(800) 344-8377

11880 Greenville Ave Suite 120      |      Dallas, TX 75243
 

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