Mozilla/5.0 (Macintosh; Intel Mac OS X 10_13_4) AppleWebKit/537.36 (KHTML, like Gecko) Auryc Chrome/66.0.3359.181 Safari/537.36 Mozilla/5.0 (iPhone; CPU iPhone OS 10_0_1 like Mac OS X) AppleWebKit/602.1.50 (KHTML,like Gecko) Auryc Version/10.0 Mobile/14A403 Safari/602.1

Member Service Managers
(Formerly Ombudsmen)

Texas811 has a team whose sole responsibility is to provide excellent customer service to our members and serve as your liaisons with Texas811.

Member Service Managers assist members with one-call questions, concerns, and changes.  They are available to assist members Monday through Friday 8am-5pm and can be reached after hours for emergencies. Typical issues include, but are not limited to, updating member mapping, questions about a specific ticket, updating contact information, billing or ticket receiving sites.

Contact a Member Service Manager by

calling 888-771-1877 option 2
or email

Sandoval Garcia

Rebecca Lane

SamL edit.jpg

Sam Littrell