Member Service Managers
(Formerly Ombudsmen)

Texas811 has a team whose sole responsibility is to provide excellent customer service to our members and serve as your liaisons with Texas811.

Member Service Managers assist members with one-call questions, concerns, and changes.  They are available to assist members Monday through Friday 8am-5pm and can be reached after hours for emergencies. Typical issues include, but are not limited to, updating member mapping, questions about a specific ticket, updating contact information, billing or ticket receiving sites.

Contact a Member Service Manager by

calling 888-771-1877 option 2
or email

Sandoval Garcia

Rebecca Lane

Christi McLain

Sam Littrell

1410 E. Renner Rd. Suite 100    |      Richardson, TX 75082

Sign Up for Helpful Information


(800) 344-8377

©2020 Texas811 | All Rights Reserved | Legal & Privacy

Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.