Member Service Managers
Texas811 has a team whose sole responsibility is to provide excellent customer service to our members and serve as your liaisons with Texas811.
Member Service Managers assist members with one-call questions, concerns, and changes. They are available to assist members Monday through Friday 8am-5pm and can be reached after hours for emergencies. Typical issues include, but are not limited to, updating member mapping, questions about a specific ticket, updating contact information, billing or ticket receiving sites.
Contact a Member Service Manager by
calling 888-771-1877 option 2
or email MemberServices@Texas811.org