What to Expect After Contacting 811

Thank you for contacting 811. Here is what you can expect after your ticket is processed, along with other things that go beyond contacting 811.

Property Access

Property Access

You do not have to be home, but please be sure all pets are put away, and ensure the locators have access to the property to mark the area where digging will take place. 

When Can I Dig?

When Can I Dig?

​Once you have confirmed all the utilities at your dig site have been marked, and the two business days have passed.

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Utility Responses

Utility Responses

  • How do I know what utilities have responded?

Answer

  • What is a Positive Response?

Answer

Utility Markings

Utility Markings​

  • How long does it take to get my utilities marked?

Answer​

  • What do the different colored markings on the ground mean?

Please see the marking color code HERE.

Private Utilities

Private Utilities

  • What are private utilities?

Answer

 

  • Who marks private utilities, and is there a cost?

Answer​

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Utility Companies 
Have Not Responded 

Utility Companies Have Not Responded

If there is no Positive Response, contact Texas811, by dialing 811 (you will need your ticket number), to process a No Response to notify utility companies to locate their lines ASAP. Some lines may not be marked because they are private.

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Things You Need to Know to Dig Safely

Things You Need to Know to Dig Safely

  • What is a Tolerance Zone/ Margin?

Answer

  • What is a Tolerance Zone or Margin?

Answer

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The Importance of Your Ticket Number

The Importance of Your Ticket Number

Your ticket number is helpful to have if you need your worksite remarked or if you need to make any changes, and it also serves as proof that you called Texas811.

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My Markings are No Longer Visible

My Markings are No Longer Visible

What do I do if my markings are no longer visible?

You can request to have the markings refreshed by phone, by dialing 811 (you will need your ticket number). Ultimately, you are responsible for knowing the condition of the worksite and when the marks have been wiped out, or moved, and need to be refreshed.

Report Damages

Report Damages

What do I do if I hit, cut, nicked, or exposed a line?

Answer

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What to Do if There's a Gas Leak

What to Do if There's a Gas Leak

  • What to Do if There's a Gas Leak

See More​

  • How to Recognize a Gas Leak

See More

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FAQs

FAQs

Click HERE to see a list of our FAQs .

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