
What to Expect After Contacting 811
Thank you for contacting 811. Here is what you can expect after your ticket is processed, along with other things that go beyond contacting 811.
Property Access
Property Access
You do not have to be home, but please be sure all pets are put away, and ensure the locators have access to the property to mark the area where digging will take place.
When Can I Dig?
When Can I Dig?
Once you have confirmed all the utilities at your dig site have been marked, and the two business days have passed.

Utility Companies
Have Not Responded
Utility Companies Have Not Responded
If there is no Positive Response, contact Texas811, by dialing 811 (you will need your ticket number), to process a No Response to notify utility companies to locate their lines ASAP. Some lines may not be marked because they are private.

The Importance of Your Ticket Number
The Importance of Your Ticket Number
Your ticket number is helpful to have if you need your worksite remarked or if you need to make any changes, and it also serves as proof that you called Texas811.

My Markings are No Longer Visible
My Markings are No Longer Visible
What do I do if my markings are no longer visible?
You can request to have the markings refreshed by phone, by dialing 811 (you will need your ticket number). Ultimately, you are responsible for knowing the condition of the worksite and when the marks have been wiped out, or moved, and need to be refreshed.