TEXAS811 MOBILE APP CHANGES
On December 31st, 2021, the Texas811 Mobile App will no longer be available. If you use the Mobile App, this change will impact your locate submission process. In preparation of the upcoming changes, we want to make you are aware of all the methods available where you can submit a locate request.
Texas811 Portal (Most efficient method)
Out of state, contact us at (800) 344-8377
For more information, contact the Training Department at Training@Texas811.org or dial 811.
What's buried underground may surprise you.
Most electrical lines in Texas are strung overhead along utility poles. Those are easy to spot and avoid.
Oil & Gas
Natural gas heats our buildings, fires our stoves and fireplaces and generates electricity.
Telecom refers to any of our communication services, including telephone land lines, internet service and cable TV. If you cut a telecom line,...
Water & Sewer
Water and sewer lines may sound like the least problematic of all the underground utilities. However, a broken water pipe can mean costly repairs,...
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That's our team.
What to expect
when you contact
What does it mean to have your lines marked?
What do the marked lines mean for how I dig?
What information is required for a locate request?
When you contact Texas811 to have your lines marked, you are initiating a process that includes our contact center, utility locators and utility companies working together to prepare you for safe digging.
The location of the lines indicate the approximate location of utility lines underground. Approximate position because the exact location of the lines shift slightly as humidity causes the earth to shift.
You’ll need to provide the following information to request underground line markings for your work location/site. If you cannot provide all of the information at this time, you may have to re-contact...
Nationally recognized damage prevention program
From urban to rural, we cover the entire state of Texas with unparalleled service and information.
Did you know...we process between 13,000 and 15,000 tickets every week day?
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Know your marker flags
Temporary Survey Markings
Sewer and Drain Lines
Electrical Power Lines, Cables, Conduit and Lighting Cables
Gas, Oil, Steam, Petroleum or Gaseous Materials
Communications, Alarm or Signal Lines, Cables or Conduit
Irrigation and Slurry Lines, Reclaimed Water
What is the one-call Process?
When you contact Texas811 to have your underground utilities marked, you are initiating a process that includes our contact center, utility locators and utility companies working together to prepare you for safe digging. Our contact center takes your information on the work you are planning to do and after identifying which utilities have lines near your worksite, we notify the utilities of your plan to dig. The utilities send locators to your worksite to physically mark the ground to identify the position of the underground utilities. The two business day, excluding holidays, wait between making the request and being able to dig allows the utility companies to travel to your worksite. Underground utilities may be marked with flags or paint on the ground.
What is Texas811’s role in the one-call process?
Texas811 is the link between your plans to dig and our member utility companies. Texas811 does not actually mark underground utilities. We notify utility companies of the planned excavation and they send locators to mark their underground utilities.
Who needs to contact Texas811?
Anyone who is planning on digging and breaking ground in Texas.
Why do I need to contact Texas811?
Texas811 creates a ticket that alerts the nearby utility companies to go to your worksite and mark where their underground utilities are located. This helps prevent unintended consequences from digging into an underground utility such as injury, damage to property, and service outages.