Extraordinary Circumstances

Texas law allows utility companies to declare extraordinary circumstances when emergency situations beyond their control interfere with their ability to respond to locate requests within the required two-business days. 

The following utility companies have declared extraordinary circumstances:

Company 

Contact 

Phone 

Reason

EPCOR Gas Texas

Operations center

(281) 766-129

11880 Greenville Ave Suite 120      |      Dallas, TX 75243
 

(800) 344-8377

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Hand Tools

can damage gas lines.

More than 80% of "no call" damages involving hand tools damaged gas facilities.