What to Expect After Contacting 811

Property Access

Property Access

 

1. Being on site: It is not a requirement for you to be on site, however please be sure to follow steps 2-4 if applicable.

2. Pets: Remove and/or safely contain dogs and other pets. Even if a pet looks friendly, locators may not enter the yard.

3. Gate codes: If you are working in a gated community, provide the gate code

4. Locked gates: Make sure gates are unlocked

Utility Markings

Utility Markings

 

  • What utilities are marked by 811? ​​

Answer

Utility Marking Color Code

  • What utilities are considered private?​

Answer

  • Who locates private lines?

Answer

  • Is a request for a private locate free?

Answer

  • I've waited 48 hours, but I don't see any markings...

Answer

How do I know which utilities have responded?

How do I know which utilities have responded?

Each utility member has a different way of communicating in regards to utilities on the property. This is referred to as a Positive Response.

  • Positive response by site markings: you may see paint and/or flags on site.

  • Positive response by phone and/or email

  • Some companies are set up to respond on your ticket directly. You can see this type of positive response here (you’ll need your ticket number).

Ticket
Number

Ticket Number

Once you submit a locate request, you will receive a ticket number. This number is needed in order to make any changes to your ticket. Fees may apply if ticket number is lost.

I need to change something on my locate.

I need to change something on my locate.

Call 811 to make changes to your existing ticket (you’ll need your ticket number)

I'm still working.

I'm still working.

Update your ticket HERE (you’ll need your ticket number).

Markings are no longer visible

Markings are no longer visible

Process an Update/Remark HERE (you’ll need your ticket number).

Report Damages

Report Damages

As soon as any damage is discovered, including gouges, dents or breaks to coating, cable sheathes, and cathodic protection anodes or wiring, report the type and location of the damage to the utility and permit the utility a reasonable amount of time to make necessary repairs.

I need a copy of my ticket.

I need a copy of my ticket.

Print/email a copy of your ticket HERE (you'll need your ticket number).