The Enhanced Ticket enables Texas811 to request additional information to assist locators in getting to job sites quickly and marking work-sites accurately.
This information assists utility members in determining how to respond to each excavation.
This information assists locators in:
Getting to job sites quickly
Marking work sites accurately
The Enhanced Ticket benefits for stakeholders:
The Interactive link provides:
Access to the work area map as marked by the contact center
Driving directions from your current location to the work site
Excavator provided attachments like maps & photos
Two new questions are required to process your locate request.
The types of equipment that will be used in the excavation.
Detailed instructions on where the work will take place on the property.
"“Please locate the entire property” is only sufficient for residential or other small properties. Locators need as much detail as the excavator can provide.
For Portal users, there are some changes to the layout on the screen.
Additional information on Emergency Tickets
In addition to the new information on DigUp tickets, these questions are added to Emergency tickets.
Status/location of the repair crew
Status of utility service to customers
Additional information about the status of the emergency site (for instance, is water visible).
on DigUp Tickets
Additional information about DigUps to assist both locators and utility companies.
Optional Risk Score
Texas811 offers an optional service that calculates a real-time Risk Assessment Score based on historical data. It is reported in these fields.
Receipt of Positive Response
Allows excavators to indicate the way they prefer to receive positive response information.
Some utility companies prefer to have a representative on site when an excavator is boring near their underground facilities.
This field can be used in various ways. For example, if a gate code is required, or if you need to alert the locator to a dog in the yard, this is the place for that information. An excavator could include a job number. Subdivision names are very helpful for work being done in undeveloped or newly developed areas.
If a specific address of the work-site has not been provided, please provide directions from a known intersection including distances and which direction to turn in cardinal directions.
GPS (formerly included
GPS can be entered in multiple formats. Excavator can enter and label multiple sets of coordinates. Type of device indicates the accuracy of the coordinates.
Length and Depth of
Helps utility companies precisely determine how much risk each excavation poses to their underground facilities.
Ability to upload maps
Feature is available for tickets created on the Portal. Callers may add attachments to a processed ticket through the Portal.