COVID-19 Impact Updates

Texas811 COVID-19 Status, March 23, 2020

Texas811 is following Governor Greg Abbott’s Executive Order that prohibits groups of more than 10 people.  Our contact center and administrative activities are fully operational and being conducted by employees working from home.

We’d like to remind everyone that contacting 811 before you dig remains vital.  We don’t want to increase the burden by inadvertently causing outages to our critical utility infrastructure.

Texas811 has cancelled all in-person training until restrictions on public meetings have been lifted.

Executive orders restricting movement and non-essential work vary county by county.  Please go to your county’s website to see the restrictions that may pertain to you.

Texas811 COVID-19 Status, March 19, 2020

  • Our contact center and administrative activities are operating normally. 

  • We are experiencing only minor decreases in ticket volume. 

  • No additional utilities have declared Extraordinary Circumstances.  

  • All Texas811 employees are able to work in safe environments. 

A Message from Texas811 President and CEO, March 16, 2020

Texas811’s first priority during these uncertain times is the safety of everyone involved.  Our goal is to minimize exposure while staying operational. 

 
Thankfully, we have the ability to continue operating.  Our call center is taking and processing calls, our web Portal is operational and our entire staff is available to answer any questions and to address any concerns. 

 

Most of our employees are telecommuting from home this week.  We are actively working to ensure the remainder of our employees also have the ability to work from home. 

 

 Texas811 plays a critical role in public safety and we understand our members and excavators are counting on us to protect their infrastructure and keep everyone safe. Texas811 will keep our operations going and continue with our mission. 

 

You can be assured that we will be able to provide the same level of service as always and we are here ready to help in any way.  

 

Chris Stovall 

President and CEO

Hand Tools

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(800) 344-8377

11880 Greenville Ave Suite 120      |      Dallas, TX 75243
 

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