• Q:
    Who can use the advanced online ticket search feature?
    • Member companies with Texas811 only

  • Q:
    What happens if I pay for the search, but no results are found?
    • You will be contacted and given the option to expand the search for an additional fee.

  • Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    If I submit locate requests, am I a member?
    • No. A Texas811 Member is a facility owner/operator that is notified by Texas811 when digging will take place near their underground facilities.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.

  • Q:
    I’m not a member, but I still need a ticket search. How do I request one?
    • Please be advised that there is a fee for a ticket search and the search will take up to 72 hours to complete. If you are interested in a paid ticket search, please contact 972-231-5497 for pricing information.

Property Owner

When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

Excavator

As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.

Utilities

Texas811 has more than 1,300 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.