• Q:
    Can anyone request a ticket search?
    • Information regarding the locate ticket will only be released to the individual representing the company that requested the ticket.

  • Q:
    I have a question about the law.
    • Please visit damage prevention laws for all questions pertaining to the law. If you need additional assistance please email info@texas811.org and we will assist you as much as possible.

  • Q:
    What happens if I pay for the search, but no results are found?
    • You will be contacted and given the option to expand the search for an additional fee.

  • Q:
    Who can use the advanced online ticket search feature?
    • Member companies with Texas811 only

  • Q:
    How do I sign up for membership with Texas811?
    • If you would like to sign up for membership with Texas811, please email our Ombudsman at Buds@Texas811.org.

  • Q:
    I need to update a ticket.
    • You have a few ways to process tickets. The most efficient way is through our Member Portal. You can enter your ticket number and get your confirmation right away. Please visit https://txgc.texas811.org/geocall/portal/ to sign up. You may also contact “811” to get your ticket updated by an agent.

Property Owner

When doing projects around your house, digging without knowing where underground utility lines are buried can be very risky.

Excavator

As an excavator, it is extremely important you know where underground utility lines are located whenever digging is taking place.

Utilities

Texas811 has more than 1,300 members who play a vital role in protecting underground facilities around the state.

Farm Operations

A farmer shares his first-hand experience of encountering a petroleum pipeline while installing field tile.